Frequently Asked Questions
Below are frequently asked questions about the William Mitchell alumni Web site. If you have a question that isn’t addressed here, please contact us at (651) 290-6370 or email@example.com.
I asked that information be private in the alumni directory. Why is it still showing?
When you are logged into the site, you will see all of your own information, even if you marked it as private. No one else will be able to see that information in the directory. You can check your privacy settings on the Update My Information page. If the “private” box is checked, that information is will not be viewable in the directory.
After submitting new information online, the confirmation page didn’t confirm my privacy settings. How can I check that the privacy settings are accurate?
Privacy settings will not appear on the confirmation page, but they immediately and automatically go into effect in the directory. You can check your privacy settings on the Update My Information page. If the “private” box is checked, that information is not viewable by anyone else but you in the directory.
I want to contact a classmate, but I can’t find their contact information in the directory.
Alumni have the option of making some or all of their contact information in the directory private. If their contact information is not visible in the directory, it’s either been marked private by the alum or is known to be out of date by the Alumni Relations and Development Office.
I don’t get any results when I search the directory.
Search results appear at the bottom of the search directory page. Scroll down to see the records. If there are no records that match your inquiry, you’ll see a note in red stating there were no results. If no results were returned, you can expand your search in a number of ways:
- Put in a few letters of a first or last name (“Ander” instead of “Anderson”)
- Use the full name of an organization.
Use an asterisk as a wild card (William* when looking for alums who work at William Mitchell College of Law).
- Put in a few digits for a ZIP code (“55” instead of “55105”)
- Choose a state instead of city and state
I can't search by organization name.
When searching for alumni at a particular organization, you must use the correct spelling and entire name as entered in our database. For example, you must enter William Mitchell College of Law, not William Mitchell. To broaden your search in this field, use an asterisk at the end of a partial name, William*, for example.
When I search by profession, I only get a few records. I know there are more people working in that field.
William Mitchell is just beginning to gather profession information on alumni. The names that appear are the ones we currently have in our database. We will continually update that information as we gather it.
My information in the directory isn’t accurate. How can I change it?
You can make changes online by clicking on the Update My Information page. Changes you make online may take up to two business days to be reflected in the directory.
How long does it take for changes to be made to my information in the directory?
Changes you make online may take up to two business days to be reflected in the directory.
Online payment/Online giving
What is the credit card security code?
The credit card security code is a three- or four-digit number that helps ensure the person using the credit card actually has the credit card in his/her possession. It typically appears on the back of the credit card in the signature field, often after a part or all of the credit card number. It is not part of the actual credit card number. With some cards, such as American Express, the number appears on the front of the card.
I get a security warning after I hit submit for online giving and for event registration payment. Does that mean my credit card information isn’t secure?
The warning message you received is part of your Internet browser default settings. It appears on the William Mitchell site because you are moving from a page that is secured to one that is not. Your credit card information is entered into the secure page, and as such, is protected. The next page you will see is a confirmation page. That page does not contain any credit card information and is not a secure part of the site.
When I hit the “back” button in my Internet browser, I get an error message.
The only way to go back to a previous page in the registration process is to hit the “back” button at the bottom of the registration page. Hitting the “back” button of your Internet browser will produce an error message.
What does “Participants: 1” mean in the registration form? Does that mean I can only register one person per event?
The “Participants: Number” field in the registration form signifies the number of participants per unit of registration. If you put a 2 in the box of an event marked “Participants:1” you are registering two people. If you put a 2 in front of an event marked ‘Participants:2” you would be registering four people.
What does the gray and red bar mean in the middle of the page?
You go through a series of screens when registering for an event. The bar tracks your progress in the registration process.
I get a security warning after I log in. Is this normal?
The warning message you received is part of your Internet browser default settings. It’s a common warning to see on the Web. It appears on the William Mitchell site because you are moving from a page that is secured to one that is not. The information you entered on the secure page is protected. The next page you will see does not contain any personal information and, as such, is not a secure part of the site.
When I click on certain links, I end up at the login page. Why?
Some pages of the site, such as the alumni directory, are available only to William Mitchell alumni. In order to view that page, you must be a graduate of the college and a registered user of the site. To become a registered user, click on the Member Login button and choose “new user” from the bottom of the page. You’ll be asked to enter your preferred e-mail address and a registration number. If you don’t have your registration number, you can request it to be sent to you from the “new user” page.
I received an error message when I clicked on a link. What do I do now?
There may have been a problem with our server when you clicked on the link. Try refreshing the screen with your Internet browser or clicking on the link again. If you continue to encounter problems, contact us and give us as much detail as possible so we can correct the issue. Include the name of the page you were on, the link you were clicking and what you were trying to do when you received the error message.
Who can I contact if I have a problem?
Contact the Alumni Relations and Development Office, (651) 290-6370, with questions or problems. If you are sending an e-mail, please be as detailed as possible in describing your problem. If you are sending a question about a report that may have appeared on your screen, please included any relevant information (error messages, what you were doing when error occurred, what word or name you were searching for, etc).